• Real Story: One-Stop Medical Service Experience

        • 01/31/2024

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  • He loves to travel; however, his visit to Korea this time with his mother was not for leisure, but to cure her illness. It wasn’t his first time to visit Korea for medical services. Years ago, he had come to treat his father’s illness in Korea. His experience at that time remained as a fond memory, which led to another visit to Korea. We asked Pak Vladislav from Almaty, Kazakhstan, about his thoughts on Korean medical services and his level of satisfaction.

    01. Choosing Korea for Cancer Treatment

    Since 2017, Kazakhstan has implemented a compulsory social health insurance system, offering free medical services to all citizens. Especially in Almaty, where you, Mr. Pak Vladislav reside, there is a notable number of hospitals. We were curious to know why you have chosen to come to Korea for medical services.

    My connection with Korea dates back ten years. At that time, Kazakhstan had yet to introduce a health insurance system. My father was diagnosed with end-stage liver cancer at an Almaty hospital and was given just six months to live. I couldn’t believe what the doctor said, as I had doubts about the quality of medical standards at the Almaty hospital. That’s when I learned about Korea’s significantly higher survival rate for cancer patients compared to other countries while researching for a place for my father’s cancer treatment. Korea utilized state-of-the-art medical equipment and boasted an impressive number of hospital beds. Especially, the possibility of prompt treatment was appealing. Once my contemplation turned to certainty, I didn’t hesitate to bring my father to Korea for treatment.

    Mr. Pak Vladislav
    It must have been a significant decision to come to Korea. Were you satisfied with your experience with the medical technology?

    To answer this, I should begin with the outcome. In Kazakhstan, my father was given a life expectancy of six months, but he lived for about five years after the operation in Korea. The difference between six months and five years is immense for our family. This alone convinces me that coming to Korea was the right decision.

    There might have been times when the patient’s perspective differed from that of the medical staff during hospitalization. How did you cope with such situations? Please also share your thoughts on the medical standards and services in Korea, as well as hospitals here.

    Reflecting on that period, I always felt gratitude towards the medical team. Our family was so desperate for my father’s operation that we had no choice but to trust and follow the doctor’s instructions. Fortunately, the doctor appeared highly skilled. The hospital was well-equipped, but what was more crucial was that the doctors had the expertise to utilize those tools and possessed extensive medical knowledge about the patient’s condition. Moreover, the nurses were incredibly kind, always greeting us with a smile, and they were instrumental in guiding us through the treatment process. The support from the Korean agency was also commendable. A medical tourism specialized interpreter-coordinator assisted us from the moment we entered the country, throughout the treatment and sightseeing, until our departure. It was an extraordinary service that we couldn’t have experienced in Kazakhstan.

    02. Comments on Cancer Treatment and Health Check-Up

    It is known that the government of Kazakhstan has introduced the ‘2021-2025 Health Vision’ program to provide quality medical services to its citizens and opened the first brain tumor center in Central Asia in 2021. Considering the government’s efforts, medical services should have improved significantly. What still made you visit Korea again?

    I returned to Korea for my mother’s cancer treatment. I had no reason to hesitate. While the government is indeed making efforts to improve medical services, I find it impossible to compare them to Korea’s standards. To my knowledge, Kazakhstan’s medical system is outstanding among CIS (Commonwealth of Independent States) countries, including Russia, Ukraine, Belarus, and Azerbaijan. However, it still falls significantly short of Korea’s standards. I also understand that our investment in public healthcare is much lower compared to that of developed countries.

    I heard your mother is receiving cancer treatment in Korea. Can you tell us about her condition and the treatment?

    My mother was also diagnosed with cancer at a hospital in Kazakhstan. Naturally, it brought back vivid memories of my father. Our family didn’t need to weigh or measure anything; the decision to go to Korea had already been made. It was the obvious choice as a caretaker. My mother was admitted to Severance Hospital in Sinchon and underwent several tests before a surgery that lasted for six hours. The test results from the hospital in Kazakhstan weren’t promising, which made me apprehensive about the potentially challenging treatment in Korea. However, it didn’t take long for me to realize that my worries were unfounded. The surgery was successful, and incredibly, my mother was able to walk the day after the surgery. It was an incredible experience, and I was deeply impressed by the Korean medical technology, which is something we cannot expect in Kazakhstan.

    Mr. Pak Vladislav
    Despite the positive experiences, were there any aspects of medical tourism in Korea that you felt somewhat lacking?

    My mother was discharged three days after major surgery. In Kazakhstan, the post-surgery care period is typically much longer, so this was quite surprising. I believe it would be beneficial to provide patients with sufficient time for recovery.

    Process of Health Check-up in Korea
    As a caretaker, you also received a health check-up in Korea. I’m curious about why you chose to receive it in Korea. Was the process of undergoing various checks-up complicated?

    The health check-up was arranged through an agency named “Medical Avenue”. A friend introduced me to the agency, and to my surprise, many acquaintances of mine had also used it. My friend’s mother and another friend’s son organized their medical tourism through this agency. I also received a comprehensive health check-up in Korea three years ago. Not only were the facilities and environment outstanding, but the systematic approach to the check-up was most impressive. The great flexibility allowed me to complete the check-up promptly without waiting too long. If it had been in Kazakhstan, just waiting for a medical appointment would have been a time-consuming and inconvenient process.

    03. Embracing Korea in His Heart

    Have you ever visited Korea for travel, aside from medical purposes?

    Unfortunately, I have never visited Korea purely for tourism. However, I did have a chance to visit Gyeongbokgung Palace. My heart raced, perhaps because of my Korean heritage as a Koryo-saram. I found everything beautiful. The contrast between high-rise buildings and the old palace was exotic, and I envied people enjoying Gyeongbokgung Palace wearing Hanbok in various designs and bright colors. Their relaxed expressions were quite impressive. I also wanted to join in, walk around in Hanbok, and take pictures, but due to constraints in my schedule, I wasn’t able to, which was quite disappointing.

    Gyeongbokgung Palace
    Do you want to visit Korea again in the future? What would you like to do in your next visit?

    First, I would like to dress in Hanbok and visit Gyeongbokgung Palace. I will explore every corner of the palace dressed in the King’s costume, and take a lot of pictures to share with my friends back home. I also want to visit Gangnam. As a K-pop fan, I’ve enjoyed listening to PSY’s “Gangnam Style.” I’d love to take a selfie in front of the “Gangnam Style” wrist statue.

    “Statue of Gangnam Style” at COEX, Samseong-dong